Development-U

Help! It's not working!

ACCESSING RECORDINGS: 

After signing in, the easiest way to access recordings is:

- Sign-in to your account

- Click on "My Dashboard" in the upper right corner.

- Click on "Start/Resume Course" of the course you would like to view. This will take you to the course player page. 

- Then choose the content you would like to view from the dropdown. 

TECHNICAL ISSUES: 

Most of the time, simply using the most up-to-date browser  (Chrome, Firefox, and Safari work best) and clearing your cache will take care of the issue. 

- Here is where you can check to see which version of browser you are using. Going to THIS site will tell you which browser and version you are using automatically. You will need to "Google" which version is the latest version of Chrome, Safari, etc. browsers

- To learn now to clear your cache go here.

If you're still having issues make sure your computer hardware and software are up-to-date. You may need to restart the computer and do diagnostics and repairs. 

EMAIL HELP: 

If you've emailed and have not received a response within 2 days, check that your email box is not full or putting emails from us in the junk folder - your email might be "bouncing". 

AUDIO: 

We do our best to obtain the best audio at the recording and to boost the audio during editing. 

If you're having trouble hearing, try the following:

1) Make sure the volume is all the way up on your computer. 

2) Make sure your computer software is updated. 

3) Wearing headphones or earbuds can help a lot! 

SLOW INTERNET or CHOPPY VIDEO: 

If you have slow or irregular internet, select a lower quality download for the video. The lower the number, the lower the quality. 

How to do this: 

- Select the video you would like to watch. 

- In the lower right corner of the video frame, select the gear icon. 

- Click on "Quality" and the menu will expand. Select a lower quality ex. 226p.